We get things wrong. When we do, we want to know quickly and fix it visibly — a correction nobody can see is not a correction.
Tell us
Write to [email protected] with the article's link and what is wrong with it. If you can point us at the source that shows it — a filing, a document, a page we misread — we will get to it faster.
You do not need to be the subject of an article to report an error, and we do not treat a correction request as a complaint.
What we do about it
We aim to reply within two working days — ours are Monday to Friday, Manila time (UTC+8). Wherever you are writing from, that is the clock we are running on.
If we got a fact wrong, we fix it and add a dated correction note at the foot of the article saying what was wrong and what it now says. We do not silently edit an error out of existence.
If the error was serious — a wrong name in a headline, an untrue claim about a person or company, a number that changes the point of the article — the note goes at the top, and we send the correction to everyone who received the article by email.
If we added or updated something without an error having occurred, we mark it as an update with the date, so the change is on the record either way.
If we were right, we will tell you why, and show you what we relied on.
Unpublishing
We do not remove articles because their subject would prefer they did not exist. Journalism that can be deleted on request is not worth reading.
We will consider removal or de-indexing in narrow cases: where publication puts someone at genuine risk of harm, where a legal obligation requires it, or where an article was so wrong that correcting it would leave nothing standing. In that last case we replace it with a note explaining what happened.
Complaints
If you think we have breached our Editorial Policy and are not satisfied with how we responded, write to [email protected] with Complaint in the subject line. It will be reviewed by someone who was not involved in the article.