NEWS | The Department of Information and Communications Technology (DICT) says it received 18,553 complaints from the public after launching its 1326 hotline, up from 6,800 before. That is 11,753 more complaints, or a rise of about 172.8 percent, based on the 2026 report of its Consumer Complaint Center. The DICT shared the figures on Wednesday, October 28, 2026.
The complaints are about late parcels, hacked online accounts, suspected scams, weak internet signals and service outages. The hotline is run by the Cybercrime Investigation and Coordinating Center, an agency under the DICT. Before it existed, people mostly walked into offices, called the main phone line or sent emails, and often had to figure out which DICT office could help them.
How complaints get passed on
The Consumer Complaint Center sorts each complaint, records it, sends it to the right office and follows its progress. Parcel complaints can go to the Postal Regulation Division. Internet problems can go to the Free Wi-Fi for All Program or other DICT offices. Cybercrime cases go to the cybercrime center, and problems with government apps, including the eGovPH Super App, go to the eGovernment unit. The report also claims every complaint was resolved in both periods, and it mentions people who got their accounts back, received their parcels and had their internet restored.
BMN view. The higher number may simply mean more people are speaking up, because one hotline is easier to use than searching for the right office. Walk-in counters and the main phone line may get fewer visitors and calls as people switch. A perfect resolution claim is hard to check from these figures alone, and the report does not say how long each period lasted. It also puts every office under pressure to show real results, because each complaint can now be tracked and compared.
With complaints nearly tripling, is the system ready for all of them, or is that 100 percent claim about to be tested?
